Privacy policy.

This policy covers the public True Flow Sprinklers and Sprinkler Medix websites, their service-request forms, and the website assistant. The brand and local team shown on the page identify who will receive your inquiry. Service requests are routed to the appropriate local team; franchise inquiries go to the corporate franchise team.

Information we collect

When you request service or contact us, we collect the details you provide, such as your name, email, phone number, service address, requested service, appointment choices, and message. We also keep records needed to deliver the request and confirm its outcome.

The website and its providers process technical information such as browser and device information, IP address, pages visited, referring sites, campaign identifiers, and interactions with forms, booking tools, and phone links. Browser storage helps preserve a request and connect a visit with the advertisement that brought you here.

How we use information

We use information to respond to inquiries, route and schedule service, communicate about a request, administer payments, protect the website, and understand which advertising leads to inquiries, bookings, and paid work. Submitting a service request allows us to contact you about that request; advertising tracking choices are separate.

Service providers and advertising measurement

We use GoHighLevel to manage contacts, appointments, and customer operations. Payment information is handled by the payment provider, such as Stripe, used for the transaction. This website does not store full payment-card numbers. Payment status and amounts may be used to measure completed sales.

We use Google Tag Manager, Google Analytics, and Google Ads for website and advertising measurement. Google may receive technical identifiers, campaign information, page and event information, and conversion outcomes. We keep contact details, service addresses, and free-text requests out of ordinary Analytics events. See how Google uses information from sites that use its services.

Google call reporting may show a Google forwarding number to a visitor who arrives through an advertisement. Calls still reach the business. Google measures information such as call time, connection, and duration so we can count calls that meet our conversion threshold. This website tracking setup does not enable call recording.

Basic analytics and advertising measurement are enabled by default for this US-focused website, subject to the choices below and supported browser privacy signals. This setup does not enable personalized advertising or the sharing of customer contact details with Google for enhanced conversion matching. Those features would require a separate configuration and an updated disclosure.

Website assistant

If you use the AI assistant, your messages are processed by an AI service provider to answer questions and help with a request. Recent messages are kept temporarily in your website session. The website does not keep a separate chat transcript database. Contact information is sent to the lead system when you provide structured request details and the displayed contact permission. Avoid entering payment-card details or other sensitive information in chat.

Storage and retention

We retain service and inquiry records for the time needed to handle the request, support customer relationships, keep business records, and meet applicable obligations. Advertising attribution stored by this website expires approximately 90 days after the last visit; tracking preferences expire approximately 90 days after your choice. Some provider cookies have their own lifetimes. Browser settings can also clear or limit storage.

Your tracking choices

Use the controls below to change future measurement in this browser. Supported Global Privacy Control signals disable advertising storage. Your service request and booking remain available when measurement is off. These controls do not delete information already received by the business or its providers; contact the team handling your request for help with existing records.

Privacy requests and contact

To ask about access, corrections, or deletion of your information, contact the local team using the phone or email published on your location page or service confirmation. For a corporate or franchise inquiry, use the contact method on your inquiry confirmation or the franchise inquiry form. Please identify the request so we can direct it to the right team. We may need to verify your identity before responding.

Policy changes

We may update this policy when our website or information practices change. The policy available on this page describes our current website practices.